Tcmg Faq’s- Frequently Asked Questions

There are three (3) ways in which you can create a work order
1. Community Website
This is the preferred method
–  Go to the Community Website landing page (https://tcmg.cincweb.com) and
–  Login or Register

2. Email
– Email your concern to [email protected] and a TCMG representative
will contact you

3. Call
If you do not want to go to the website or email us you can call us (240-568-8920)
and a TCMG representative will contact you

Category: Faqs

A homeowner may submit their assessment payments three (3) ways
1. Community Website – Online payment submission through the website
This is the preferred method
–  Go to the Community Website landing page (https://tcmg.cincweb.com) and
–  Login or Register

2. Postal Service  –  Mail
Mail your payment with your coupon to
P.O. Box Processing Center
(Name of your Association) –
c/o The Commercial Management Group, Inc.
P.O. Box 1670 – Commerce, GA 30529-0033
(Make your check out to your community association and include the coupon)
3. Bring to TCMG’s Office –
This is not the preferred method and you will be charged a $15.00 processing fee
(fee amount is subject to change without notice)

Category: Faqs

A.    Go to the Community Website and place a workorder or Email the TCMG’s Collections Department ([email protected]) with the following:
1.    State your problem /concern
2.    Attach your supporting documentation
3.    Give us 3 dates Monday – Friday and times during the hours of  8:30am  and
5:30pm to setup a scheduled appointment to speak with our Collections Supervisor
4.    Appointments will not be accepted without your statement and your supporting documentation

B.    Call TCMG’s Collections Dept. on (301) 377-0513 with the above information
(steps 1 through 4)

Category: Faqs

A.    If your account is in Attorney Action status or you have received a letter from a
collections attorney you need to contact the attorney for their association. TCMG will not provide account information for an account that has  been forwarded to the attorney.

Category: Faqs

Please be mindful that if your account status is Attorney Action your balance may  not be reflect all charges that has been applied to your account. Please call the  attorney for the association for an updated balance.

Category: Faqs

The requesting party should visit www.homewise.com and select the community documents that they are in need of. There are fees that are associated with the documents that change from time to time. The fees depend on the type of package requested.

Category: Faqs

The management office hours are Monday through Thursday, 9:00 am – 5:00 pm and Friday, 9:00 am to 2:00 pm. The summer hours are Monday through Thursday, 9:00 am to 5:00 pm and Friday – CLOSED.

Category: Faqs

FIRE, FLOOD, & SEWAGE back ups are deemed as emergencies. Please contact the management office at (240) 568-8920 and press option #2. The operator will ask you a series of questions to determine if your situation is deemed an emergency. Once your situation is deemed an emergency the on call property manager will call you back. Please allow  one (1) hour to respond before you call again.  During normal business hours you will be able to contact the management office and speak to your community’s management team and from that point, they will input a work order to resolve your situation.

Category: Faqs